Customer Success Manager

About the role

Ensure our customers get the maximum value from Gliiz AI. You'll onboard new users, build long-term relationships with strategic accounts, and be the voice of the customer inside Gliiz.

What you'll do

• Own onboarding for all new customers and manage their success journey
• Proactively identify at-risk accounts and drive retention strategies
• Run QBRs and strategic account reviews with enterprise clients
• Collect and synthesize customer feedback for the product team
• Build and maintain playbooks, help documentation, and training materials

What we're looking for

• 3+ years of experience in Customer Success at a SaaS company
• Empathetic communicator with strong listening and problem-solving skills
• Experience working with marketing or social media teams
• Fluent in English; French is a strong plus

Nice to have

• Experience with Intercom, HubSpot, or similar CRM tools
• Background in social media marketing
• Track record of achieving high NPS scores

Perks & Benefits

• Fully remote — work from anywhere
• Uncapped referral bonuses
• Equity participation
• Dedicated team wellness budget